For orders to be fulfilled efficiently we require your name, a delivery address, telephone number and email address. However, we will not share your details with anyone at any time. All transactions are processed by the secure, industry leading, online platform we use. We do not store any payment information.

We offer refunds on any items bought online, with the exception of our SAD Designs collection (see 'SAD Designs'). Simply notify us within 14 days of the item’s arrival, at the designated postal address, and we will refund the cost of the item once it has been returned to us. Both outbound and inbound postage costs are the responsibility of the prospective buyer. If you decide to return an item, we recommend sending it registered and insured to make sure we get it. If we do not receive the returned item in the same condition as when it left, we cannot issue a refund.

Goods must be checked immediately upon arrival at the agreed delivery location. If your item has been damaged in transit, a detailed description and photographs of the external and internal packaging as well as any item damage must be reported in writing within 3 days of delivery. Please retain all packaging materials. We will always endeavour to package all orders with utmost care and consideration.

SAD Gallery will be responsible for dispatching all orders within 5 days of payment confirmation. We will always ensure that packing is done professionally and accordingly, which we will require time to do, and as soon as possible within our daily work schedule.

All parcels will be insured, trackable and require a signature on delivery. The shipping cost to most destinations is visible when checking out. For postage to any destinations not automatically covered by our website please write to us with your address and we shall provide you with a quotation.

Purchases for international delivery may be subject to import duties at the rate of the destination country’s VAT. Any import charges are levied once your package reaches the country of destination. All customs fees associated with the import of your purchase are the responsibility of the consignee. Customs policies vary from country to country, so please contact your local customs office for further information.

From the moment a carrier attempts to deliver your purchase, it becomes the consignee’s full responsibility. Consignee’s must accept parcels when they are ready to be delivered. If orders are returned to sender, you will be charged for any extra shipping costs incurred.

DAMAGE:

Goods must be checked immediately upon arrival at the agreed delivery location. If your item has been damaged in transit, a detailed description and photographs of the external and internal packaging as well as any item damage must be reported in writing within 3 days of delivery. Please retain all packaging materials. We will always endeavour to package all orders with utmost care and consideration.

RETURNS:

Our made to order pieces can only be returned or exchanged if there is a fault with the piece. Every effort must be made for faults to be reported to SAD Gallery within 14 days of delivery or collection via sadgallerylondon@gmail.com

ORDERS:

Items ordered from the SAD Designs collection must be paid in full to allow production to commence. We make every effort for the orders process to be as straightforward as possible via sadgallerylondon@gmail.com where we will happily answer any questions before and after invoicing. Payments must be made no later than 7 days from the date of SAD Designs invoices, to allow our workshops to obtain the necessary materials as soon as possible to avoid material cost fluctuation.

STORAGE:

SAD Gallery does not accept responsibility for any items (SAD Designs or Antique Collection) that are stored irresponsibly. We regrettably cannot offer storage of our own as we are a small business without a space to facilitate such requests.

We kindly ask that you reach out to us solely via our online chat icon, Contact page, or sadgallerylondon@gmail.com